Best Rate Guarantee
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Best Rate Guarantee


BEST PRICE GUARANTEE OR RECEIVE 10% OFF!

Book online at www.shambalahotel.com and we guarantee you will receive the best available rate online. In the unlikely event you should find a lower rate anywhere online, we will not only match it, but beat it by applying a further 10% discount on the final booking price. So go ahead and book with us directly online, knowing you will get the best price.

How do we define a lower rate?

The rate must be lower than the booked rate for the same room category, with same amenities, for identical dates, same number of guests, same currency and available for booking on the internet and available to the general public.

What to do if I find a lower rate?

If you do find a lower rate as defined above, please submit a claim by e-mailing us at marketing@shambalahotel.com with evidence of the lower rate, within 24 hrs of making a booking and 72 hrs prior to check-in at the hotel. This may include a screenshot of the available rates or website link leading to the same.

 

Terms & Conditions    

The reservations must have been made directly through www.shambalahotel.com

The competing rate on another website must be for identical dates, same room category, same number of guests, in the same currency and must be available for booking on the internet and available to the general public.

Hotel Shambala room rates and competing rate must be publicly available and bookable with instant confirmation on the internet.

Both compared rates must be inclusive of 10% service charge & 13.3% VAT and same reservation rules and terms and conditions including cancellation policy, early bird specials and last minute discounts must apply.

Best Rate Guarantee does not apply to existing reservations that are booked online through www.shambalahotel.com.

Hotel Shambala rate and exclusion: Best Rate Guaranteed applies solely to Hotel Shambala room bookings excluding package rates, for example rates that include room, and/or airfare, transport or meals.

A price of up to 1 (one) US Dollar difference due to websites round up by various website providers due to different currency does not qualify for Best Rate Guarantee. Rate disparities attributed by currency exchange fluctuations are excluded from the guarantee.

Hotel Shambala reserves the right to determine the validity of the claim based on the evidence provided and the fulfillment of the terms and conditions of the Best Rate Guarantee.

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