Policies

At Hotel Shambala

Check in Check out Timing

Check in Time: 14:00 hrs
Check Out: 12:00 hrs

Early check in Policy

Early Arrivals before 8:00 hr will be charged 1 night’s room rate. Arrivals between 8:00 hrs and 14:00 hrs will be liable for a charge of 50% of the total room rate.

Late Check Out

Late Check out between 12:00 hrs and 18:00 hrs will be charged 50% of the room rate. Late Check after 18:00 hr will be charged 1 night of the room rate.

ID Requirement

As per the government requirement, we require a valid government ID to verify the identity and the age. The Guest must be at least 18 years old to check in, any less than the age should be accompanied by a guardian or an adult.
Valid forms of ID include:
Foreigners: Passport only
Indians: Passport or Election card
Nepalese: Passport, Driver’s license, Citizenship card (Nagrikta) or National ID card.

Child Policy

Below 5 years: Complimentary
5-11 years: 50% off on meal, sharing existing bed.
12 years and above: Full charge as an adult.
Extra bed available upon request with an additional charge.

Pet Policy

Hotel Shambala does not allow any pets in the premises due to the Health & Safety Concern of our other guests.

Payment Policy

Hotel Shambala accepts payment from our guests which is payable during guest check-in. The hotel shall retain any additional amount apart from the room rent for incidental charges to avoid any inconvenience during the stay period. The following forms of payments are acceptable:

Cash: Nepalese currency (foreign currency exchange facility available)
Credit cards: VISA, AMERICAN EXPRESS, AMEX, MASTER, JCB, UNION PAY (Maestro is not accepted in Nepal). Physical presence of the card is necessary during payment.
Mobile payments: E-sewa, Fonepay
Bank transfer: Please contact the front office or accounts for banking information.

The Hotel does not accept Personal cheques.
Indian Currency of denominations of only 100 is accepted.

Visitor Policy

The hotel does allow outside visitors who are not registered with the hotel inside guest rooms. Guest meeting and entertainments are permitted in meeting rooms, public areas or restaurants only. To register additional guests to the rooms a valid ID and extra occupancy charges will be mandatory.

Smoking Policy

The Hotel has designated rooms where smoking is allowed. There are also a designated smoking area in the 3^rd floor balcony accessible to all guests. Smoking is also allowed in the outdoor seating areas of the Erma Restaurant and the roof top bar.

All indoor public areas are non-smoking areas. Smoking in non-smoking rooms will incur a fine of $50.

Security

Our hotel is guarded 24 Hours by well-trained security guards. CCTV is also placed in public areas for your safety. The hotel reserves the right to view the CCTV footage for security purposes and is prohibited to viewing by other guests.

Guest Conduct

Hotel Shambala reserves the right of admission to entry to persons entering the hotel. The hotel will not accept any behavior which is or maybe considered abusive towards other guests, staff or visitors either verbally or physically.

Similarly, the hotel does not allow illegal activities including:

the selling of consumption of illegal drugs or narcotics
the possession of firearms or deadly weapons
gambling within the hotel premises.

In the event of such an occurrence, Hotel Shambala reserves the right to remove the individual or individuals from the premises.

Photography and Videography

The Hotel does not allow professional photo shoot, video shoot, drone camera usage. Use of such equipment is subject to written approval by an authorized representative of the hotel.

Parking

Free parking is available for all guests of the hotel. The hotel shall and will not assume liability or responsibility to any vehicles, occupants or any items while parked in the premises.

Electric Vehicles (EV) Charging Policy

Electric Vehicles charging facility is available to all guests of the hotel. An EV charging device has been placed in the parking lot to use this facility. Please contact reception for procedures and applicable charges.

Fire Safety System Policy

The hotel is equipped with the smoke detectors throughout its premises in case of fire. The Hotel has fire hydrants and fire extinguishers placed on each and every floor. The fire exit doors are located at the end of each hallway which has been clearly marked. In case of fire/emergency, the hotels emergency evacuation system will be activated. Please remain calm. On the back of the room door is the map clearly indicated the nearest fire exit on each floor. Please DO NOT USE LIFT in case of Emergency.

Cancellation Policy

All bookings are subject to an advance or guaranteed by a credit card at the time of booking. Bookings can be cancelled without charge 72 hours prior to check-in date unless otherwise specified on the reservation confirmation voucher issued by the hotel. Certain non-refundable and non-cancellable bookings may incur a full charge at the time of booking. Late cancellations or No Shows will be charged a retention fee equal to the entire stay as per the booking.

Lost & Found Policy

All lost and found items from within the hotel will be handed over to the relevant department and the details recorded. Based on the available contact information the hotel will attempt to contact the guest to return the lost item. The items are either returned or processed based on the instructions of the owner of the item. In the event of a non-contact with the owner, the item is kept in storage for 6 months after which the items will be disposed as per hotel policy.

Perishable products are disposed within 24 hours to prevent contamination.