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Hotel Shambala

PO Box 5831, Bansbari
Kathmandu, Nepal

  • +977 1 4650541
  • For general enquiries :
  • For corporate or group :


Your stepping stone at Shambala

Explore opportunities for growth and
stability with us.

Current Job Openings

Commis I

Key Responsibilities

  • To prepare, cook and serve any food delegated as your responsibility ensuring that the highest possible quality is maintained and that agreed standards for food preparation and presentation are met at all times.
  • To receive food store requisitions.
  • Prepare all mis-en–place as assigned by the supervisor.
  • Supervise Commis II and Commis III in day to day operations.
  • To check stock and make order sufficiently as per business volume.
  • Reduce wastage and spoilage.
  • To keep all working areas clean and tidy, to maintain high hygiene standards required by law and company policy.
  • To maintain effective communication with other section in the kitchen and F&B department.
  • Follow & implement the company policies & procedures.
  • Implement any other duties assigned by the department head.

Required skills and qualifications

  • 4-5 years of experience in a similar kind of role.
  • Specialized in Indian or Continental cuisine section.
  • A good leader and team player.
  • Can work and supervise staff under pressure.
  • Can work during odd hours and night shift.
  • Passion to learn and grow.
Current Job Openings

Guest Service Associate,
Front Office Department

Key Responsibilities

  • Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
  • Registers and rooms all arrivals according to established procedures.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Maintains intimate knowledge of departmental standards and personal details of guests.
  • Obtain proper identification of guests during check in.
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
  • Maintains cashier float and ensures accurate daily report of all money received.
  • Assists with currency exchange.
  • Keeps track of all modifications to accounting policies and procedures.
  • Responsible and attends to guest’s request of using the service of safety box at all times.
  • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages and also Hotels Loyalty programs.
  • Attends to guest’s complaints, inquiries and requests, referee’s problems to supervisor/ Executive if unable to deal with them.
  • Direct Bell Attendant to escort guest and transport their luggage to the room.
  • Follows proper telephone etiquettes.
  • Does everything possible to ensure that the guests depart from the hotel with a positive impression of hotel service.
  • Performs the audit balances and prepares all works for audit in an orderly manner.
  • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems.
  • Maintains exemplary department standards of behavior and appearance and attitude.
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.
  • Endeavors to maintain the high standards of the hotel with particular regard to health or safety hazards.
  • Must log down important information in the duty logbook and communicate the same to your colleagues before ending your shift.

Required skills and qualifications

  • Hotel Management Graduate or equivalent with 1 to 2 years of working experience in a similar position.
  • Familiar with Front Office system, procedures, guest handling, revenue management and budget.
  • Excellent interpersonal skills, customer service skills, English language and communication skills.
  • A good team player with an attitude to go for the extra mile.
  • Knowledge of other international languages will be an advantage.

Join The Team

We are always on the lookout for exceptional individuals who are eager to join our mission, contribute their unique skills, and grow with us. If you are looking for an exciting and fulfilling career, you’ve come to the right place!
Please drop your CV at the email mentioned below.
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