Check in Check out Timing
Check Out: 12:00 hrs
Early check in Policy
Late Check Out
Foreigners: Passport only
Indians: Passport or Election card
Nepalese: Passport, Driver’s license, Citizenship card (Nagrikta) or National ID card.
Hotel Shambala accepts payment from our guests which is payable during guest check-in. The hotel shall retain any additional amount apart from the room rent for incidental charges to avoid any inconvenience during the stay period. The following forms of payments are acceptable:
Cash: Nepalese currency (foreign currency exchange facility available)
Credit cards: VISA, AMERICAN EXPRESS, AMEX, MASTER, JCB, UNION PAY (Maestro is not accepted in Nepal). Physical presence of the card is necessary during payment.
Mobile payments: E-sewa, Fonepay
Bank transfer: Please contact the front office or accounts for banking information.
The Hotel do not accept Personal cheques.
Indian Currency of denominations of only 100 is accepted.
The Hotel has designated rooms where smoking is allowed. There are also designated smoking areas in the 3rd floor balcony accessible to all guests. Smoking is also allowed in the outdoor seating areas of the Erma Restaurant and the roof top bar.
All indoor public areas are non-smoking areas. Smoking in non-smoking rooms will incur a fine of $50 per person.
Hotel Shambala reserves the right of admission to entry to persons entering the hotel. The hotel will not accept any behavior is maybe considered abusive towards other guests, staff or visitors. This include being verbally or physically abusive toward staff or other guests.
Similarly, the hotel does not allow illegal activities including:
- the selling of consumption of illegal drugs or narcotics
- the possession of firearms or deadly weapons
- gambling within the hotel premises.
In the event of such an occurrence, Hotel Shambala reserves the right to remove the individual or individuals from the premises.
Photography and Videography
Electric Vehicles (EV) Charging Policy
Fire Safety System Policy
Lost & Found Policy
All lost and found items from anywhere in the hotel will be handed over to the relevant department and the details recorded. Based on the available contact information the hotel will attempt contact with the guest to return the lost item. The items are either returned or processed based on the instructions of the owner of the item. In the event of a non-contact with the owner, the item is kept in storage for 6 months after which the items will be disposed as per hotel policy.
Perishable products are disposed in 24 hours to prevent contamination.