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Hotel Shambala

PO Box 5831, Bansbari
Kathmandu, Nepal

  • +977 1 4650541
  • For general enquiries :
    info@shambalahotel.com
  • For corporate or group :
     sales@shambalahotel.com
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Careers

Your stepping stone at Shambala

Explore opportunities for growth and
stability with us.

Current Job Openings

Guest Service Associate

Front Office Department

Key Responsibilities

  • Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
  • Registers and rooms all arrivals according to established procedures.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Maintains intimate knowledge of departmental standards and personal details of guests.
  • Obtain proper identification of guests during check in.
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
  • Maintains cashier float and ensures accurate daily report of all money received.
  • Assists with currency exchange.
  • Keeps track of all modifications to accounting policies and procedures.
  • Responsible and attends to guest’s request of using the service of safety box at all times.
  • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages and also Hotels Loyalty programs.
  • Attends to guest’s complaints, inquiries and requests, referee’s problems to supervisor/ Executive if unable to deal with them.
  • Direct Bell Attendant to escort guest and transport their luggage to the room.
  • Follows proper telephone etiquettes.
  • Does everything possible to ensure that the guests depart from the hotel with a positive impression of hotel service
  • Performs the audit balances and prepares all works for audit in an orderly manner.
  • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems
  • Maintains exemplary department standards of behavior and appearance and attitude.
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.
  • Endeavors to maintain the high standards of the hotel with particular regard to health or safety hazards.
  • Must log down important information in the duty logbook and communicate the same to your colleagues before ending your shift.

Required skills and qualifications

  • Hotel Management Graduate or equivalent with 1 to 2 years of working experience in a similar position
  • Familiar with Front Office system, procedures, guest handling, revenue management and budget
  • Excellent interpersonal skills, customer service skills, English language and communication skills
  • A good team player with an attitude to go for the extra mile
  • Knowledge of other international languages will be an advantage
Current Job Openings

F/B Supervisor

Key Responsibilities

  • In the absence of HOD, make sure all the hotel activities and operation is smooth.
  • Supervise waiters and interns.
  • Always greet and welcome guests promptly in a warm and friendly manner.
  • Assist guest while seating.
  • Ensure guests are serviced within specified time.
  • Good knowledge of the menu and presentation standards.
  • Speak with guests and staff using clear and professional language and answer phone calls using appropriate telephone etiquette.
  • Ability to answer any questions regarding the menu and assist with menu selections.
  • Apply service techniques correctly and serve Food & Beverage items with enthusiasm.
  • Set tables according to type of event and service standards.
  • Record transactions/ orders in Point of Sales systems at the time of order.
  • Communicate with the kitchen regarding menu questions, the length of wait and product availability.
  • Communicate additional meal requirements, allergies, dietary needs and special requests to the kitchen.
  • Take feedback from guests to ensure satisfaction with the meal and service.
  • Responsible for clearing, collecting and returning food and beverage items to the designated area.
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
  • Review K.O.T ensuring accurate and timely preparations for order requirements.
  • Present accurate final bill to guest and process payment.
  • Perform shift closing on the Point of Sales terminal and tally cash and credit card settlements.
  • Ensure that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
  • Ensure that hotel brand standards and SOP’s are consistently implemented.
  • Complete the daily responsibilities that are set for each individual shift.

Required skills and qualifications

  • Preferably BHM with 4-5 years’ experience.
  • Organizing and leadership skills.
  • A good team player with the ability to handle pressure and work during odd hours.
  • Positive and pleasant attitude.
  • Excellent communication.
  • Creative, innovative and self-motivated with strong commitment to teamwork and customer service.
Current Job Openings

CDP/ DCDP

Key Responsibilities

  • In absence of Executive Chef, conducts shift briefings to team to ensure hotel activities and operational requirements are known.
  • Applies organization skills for miss end place.
  • Assists the Executive Chef in developing popular menus offering guests value for money.
  • Assists the Executive Chef in determining the minimum and maximum stocks of all food, material and equipment.
  • Assists the Executive Chef in setting standards of all food and equipment purchases in accordance with hotel guidelines.
  • To prepare, cook and serve any food delegated as your responsibility ensuring that the highest possible quality is maintained and that agreed standards for food preparation and presentation are met at all times.
  • Communicates politely and display courtesy to guests and internal customers.
  • Provides direction to the Kitchen stewards, interns, including Commis I, II and III.
  • Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information.
  • Establishes and maintains effective employee working relationships.
  • Attends and participates in daily briefings and other meetings as scheduled.
  • Attends and participates in training sessions as scheduled.
  • Prepares in advance food, beverage, material and equipment needed for the service.
  • Cleans and re-sets his/her working area.
  • Implements the hotel and department regulations, policies and procedures.
  • To check stock and make order sufficiently as per business volume.
  • Reduce wastage and spoilage.
  • To keep all working areas clean and tidy, to maintain high hygiene standards required by law and company policy.
  • To maintain effective communication with other section in the kitchen and F&B department.
  • Follow & implement the company policies & procedures.
  • Implement any other duties assigned by the department head.

Required skills and qualifications

  • 8-10 years of experience in a similar kind of role.
  • Specialized in Indian cuisine section.
  • A good leader and team player.
  • Can work and supervise staff under pressure.
  • Can work during odd hours and night shift.
  • Passion to learn and grow.
Current Job Openings

Bakery/Pastry Chef

Key Responsibilities

  • Prepare and present baked pastries including the preparation of breads, choux pastry dishes, sweet pate dishes, Croissants, Danish, pastries, etc.
  • Prepare and present desserts including frozen desserts, hot desserts, cold desserts and specialty desserts.
  • Prepare, design and present a variety of new desserts.
  • Maintain hygienic standards and practices.
  • Assist Supervisor to ensure proper departmental performance at all times.
  • Maintain a lean and orderly cooking station and adhere to health and safety standards.
  • In depth knowledge of sanitation principles, food preparation and baking techniques.

Required skills and qualifications

  • Preferably BHM/ diploma in culinary arts with 3-4 years’ experience in similar position.
  • Good knowledge and baking skills.
  • Organizing and leadership skills.
  • Must know about personal and kitchen hygiene.
  • A good team player with the ability to handle pressure and work during odd hours.
  • Positive and pleasant attitude.
  • Excellent communication.
  • Creative, innovative and self-motivated with strong commitment to teamwork and customer service.
Current Job Openings

Sales Executive

Key Responsibilities

  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Responsible for coordinating internally with the sales & marketing team.
  • Generating reports, preparing proposals, collections details, coordinating with clients.
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders).
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
  • Assist sales team by managing schedules, filing important documents and communicating relevant information.
  • Arrange and co-ordinate meetings, events and any appointments.
  • Record, transcribe and distribute minutes of meetings.
  • Interaction with client in regards to leads, hotel needs and client travel.
  • Meets with clients in the absence of Sales Managers to effectively and professionally convey details of the sale to the client.
  • Perform hotel site tours with potential clients.
  • Monitor, screen, respond to and distribute incoming communications.
  • Design, upload, extract and maintain customer databases.

Required skills and qualifications

  • Minimum 2-3 years in hospitality field.
  • Bachelor’s Degree in Business.
  • Fluent English and effective writing skills.
  • Strong attention for detail.
  • Good communication skills and networking skills.
  • Familiarly of CRM and Survey applications is plus.
  • Ability to manage multiple tasks simultaneously.
  • Proficient in Microsoft Office Tools.
  • Good sales and presentation skills.
Current Job Openings

Graphic Designer

Key Responsibilities

  • Develop and design marketing materials including brochures, flyers, advertisements, social media graphics, email templates, and web graphics.
  • Ensure all graphics are consistent with the hotel’s brand guidelines and marketing objectives.
  • Capture high-quality photographs of the hotel’s interior, exterior, guest rooms, amenities, events, and other areas as needed.
  • Edit and retouch photos to meet the hotel’s standards and enhance visual appeal.
  • Manage and organize the hotel’s photo library, ensuring easy access and retrieval of images.
  • Work with the marketing team to plan and execute photo shoots that align with marketing strategies and campaigns.
  • Assist in the creation of video content for promotional purposes.
  • Contribute to brainstorming sessions and offer creative ideas for marketing initiatives.
  • Handle multiple design projects simultaneously, ensuring timely delivery.
  • Liaise with print vendors, photographers, and other external partners to ensure high-quality production of marketing materials.
  • Provide support to other team members as needed, ensuring deadlines are met and projects are completed to the highest standards.

Required skills and qualifications

  • Proven experience as a graphic designer with photography skills, preferably in the hospitality industry.
  • Proficiency in graphic design software such as Adobe Creative Suite (Canva, Photoshop, Illustrator, Chatgpt).
  • Strong portfolio showcasing a range of design projects.
  • Excellent attention to detail and creative skills.
  • Strong communication and collaboration abilities.
  • Experience in photography and photo editing.
Current Job Openings

Associate Director of Sales

Key Responsibilities

  • Developing and executing strategic plan to achieve sales targets and expand our customer base.
  • Building and maintaining strong, long-lasting customer relationships.
  • Supervises Sales managers.
  • Determines annual and gross-profit plans by implementing marketing strategies, analyzing trends and results.
  • Establishes sales objectives by forecasting and developing annual sales quotas and projecting expected sales volumes and profit.
  • Maintains sales volume by tracking changing trends, economic indicators, competitors and supply and demand.
  • Creating reports on sales performance.
  • Update action plans and financial objectives.
  • Identify new markets and business opportunities to increase sales.
  • Attend all department meetings, hotel meetings and sales events as necessary.
  • Achieving sales growth and sales targets by successfully managing the sales team.
  • Analysing sales statistics/ trends.
  • Able to provide trainings and lead Sales team.

Required skills and qualifications

  • Proven sales experience meeting or exceeding targets.
  • Previous experience of 4-5 years in a senior role in Hospitality.
  • Ability to communicate, present and influence all levels of the organization, including executive and management.
  • Proven ability to drive the sales process from plan to close.
  • Proven ability to articulate the distinct aspects of products and services.
  • Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
  • Bachelor’s degree or equivalent.
Current Job Openings

Waiter

Key Responsibilities

  • Always greet and welcome guests promptly in a warm and friendly manner.
  • Good knowledge of the menu and presentation standards.
  • Speak with guests and staff using clear and professional language and answer phone calls using appropriate telephone etiquette.
  • Ability to anticipate unexpected guest needs and react promptly and tactfully.
  • Apply service techniques correctly and serve Food & Beverage items with enthusiasm.
  • Set tables according to type of event and service standards.
  • Record transactions/ orders in Point of Sales systems at the time of order.
  • Communicate with the kitchen regarding menu questions, the length of wait, any additional meal requirements, allergies, dietary needs and special requests.
  • Take feedback from guests to ensure satisfaction with the meal and service.
  • Responsible for clearing, collecting and returning food and beverage items to the designated area.
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
  • Review K.O.T ensuring accurate and timely preparations for order requirements.
  • Present accurate final bill to guest and process payment.
  • Ensure that hotel brand standards and SOP’s are consistently implemented.
  • Any other duties related to food and beverage service assigned by the Supervisor.

Required skills and qualifications

  • Preferably BHM/ diploma in culinary arts with 2-3 years’ experience in similar position.
  • Organizing and leadership skills.
  • A good team player with the ability to handle pressure and work during odd hours.
  • Positive and pleasant attitude.
  • Excellent communication.
  • Creative, innovative and self-motivated with strong commitment to teamwork and customer service.
Current Job Openings

Commis I

Key Responsibilities

  • To prepare, cook and serve any food delegated as your responsibility ensuring that the highest possible quality is maintained and that agreed standards for food preparation and presentation are met at all times.
  • To receive food store requisitions.
  • Prepare all mis-en–place as assigned by the supervisor.
  • Supervise Commis II and Commis III in day to day operations.
  • To check stock and make order sufficiently as per business volume.
  • Reduce wastage and spoilage.
  • To keep all working areas clean and tidy, to maintain high hygiene standards required by law and company policy.
  • To maintain effective communication with other section in the kitchen and F&B department.
  • Follow & implement the company policies & procedures.
  • Implement any other duties assigned by the department head.

Required skills and qualifications

  • 4-5 years of experience in a similar kind of role.
  • Specialized in Indian or Continental cuisine section.
  • A good leader and team player.
  • Can work and supervise staff under pressure.
  • Can work during odd hours and night shift.
  • Passion to learn and grow.

Join The Team

We are always on the lookout for exceptional individuals who are eager to join our mission, contribute their unique skills, and grow with us. If you are looking for an exciting and fulfilling career, you’ve come to the right place!
Please drop your CV at the email mentioned below.
Careers@shambalahotel.com